nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Enhancement Request: Clean Paste Handling in Work Request Portal “How Can We Help?” Field

Zisha · 2025-09-09T14:03:34+00:00

Current Limitations * In the Work Request Portal, the “How can we help?” description box accepts pasted text with formatting by default. * This hidden formatting introduces invisible characters that count toward the 1,000-character limit. * Users must use Ctrl + Shift + V (Windows) or Command + Shift + V (Mac) to paste…

Zisha

Current Limitations

In the Work Request Portal, the “How can we help?” description box accepts pasted text with formatting by default.
This hidden formatting introduces invisible characters that count toward the 1,000-character limit.
Users must use Ctrl + Shift + V (Windows) or Command + Shift + V (Mac) to paste plain text without formatting.
Most users naturally use the normal paste shortcut (Ctrl/Command + V), which often triggers the error message about exceeding the character limit, even when the visible text is far under 1,000 characters.

General Example

A requester copies details from an email (e.g., part numbers and instructions) and pastes them into the