Users need a formal, trackable way to process returns for purchased items, whether the Purchase Order (PO) is closed or partially received (open). The process should also support recording related charges, such as restocking fees, without requiring manual workarounds that distort records or disrupt workflows.
Current Limitations
- No Return Workflow: There is no native way to return items on either closed or partially received POs.
- Restocking Fees Not Supported: The system cannot capture restocking or vendor-applied return charges.
- Data Integrity Issues: Workarounds require reopening POs, deleting bills, and reprocessing receipts, which alters original receive dates.
- Work Order Disruption: If returned parts were assigned to Work Orders, they must be manually removed, creating inefficiency and risk of errors.
