Overview
Customers need a way to accurately track and cost travel time and mileage between job sites to gain full visibility into operational expenses. Currently, technicians can log task time but cannot record or categorize travel-specific data, making it difficult to analyze labor efficiency and cost allocation.
Current Limitations
• Travel time and mileage are not separately recorded from task work time.
• There is no dedicated field or process to log travel start/stop times or mileage readings.
• Invoicing does not support separate cost categories for travel or mileage reimbursements.
• Managers cannot easily assess true cost-to-service, travel efficiency, or technician routing effectiveness.
General Example
A technician drives 40 minutes to a customer site, completes a 25-minute repair, then returns to base. Only the 25 minutes of work time are recorded, leaving the 80 minutes of travel untracked. This skews cost analysis, reporting accuracy, and resource planning.
Requested Enhancements
- Add configurable fields or a dedicated travel logging step within each task for technicians to record travel start/stop times.
- Enable mileage entry (manual input or GPS-based) linked to each task or work order.
- Automatically calculate travel time and mileage costs using customizable rate settings.
- Support expense categorization in invoicing, allowing travel and mileage costs to be itemized separately from labor.
Business Value
• Provides accurate total cost of service and profitability insights.
• Enables better technician scheduling and route optimization decisions.
• Improves invoice transparency by clearly separating labor and travel costs.
• Helps organizations make data-driven staffing and location strategy decisions.
