Overview
Users want the formatting defined in the Work Request Portal description template—including line breaks and spacing between placeholder fields—to be preserved when a task is created. Currently, resolved placeholder values are concatenated, resulting in poor readability and inconsistent output compared to the template configuration.
Current Limitations
• Line breaks defined in the Work Request description template are not preserved when creating a task.
• Placeholder values such as {{name}}, {{email}}, and {{phone}} are resolved without respecting newline separation.
• Resolved values are appended directly together (e.g., byJohn Doe,john.doe@limblecmms .com,) instead of appearing on separate lines.
• The final task description does not visually match the template shown in settings.
General Example
A Work Request description template is configured as:
- “The following problem was reported by”
{{name}}{{email}}{{phone}}
When a task is created, the description renders as a single line with merged values such as byJohn Doe,john.doe@limblecmms .com, rather than displaying each field on its own line as configured.
Requested Enhancements
- Preserve all newline characters defined in the Work Request description template when creating a task.
- Ensure resolved placeholder values respect the original line breaks and spacing.
- Render the task description to visually match the template configuration shown in settings.
Business Value
• Improves readability of task descriptions
• Maintains consistency between configured templates and generated tasks
• Reduces manual cleanup and confusion for planners and technicians
• Improves perceived quality and reliability of the Work Request workflow
Product Team Question
Should this behavior be evaluated as a bug, given that the system does not honor formatting explicitly defined in the Work Request description template?
