Overview
Users want the formatting defined in the Work Request Portal description template—including line breaks and spacing between placeholder fields—to be preserved when a task is created. Currently, resolved placeholder values are concatenated, resulting in poor readability and inconsistent output compared to the template configuration.
Current Limitations
• Line breaks defined in the Work Request description template are not preserved when creating a task.
• Placeholder values such as {{name}}, {{email}}, and {{phone}} are resolved without respecting newline separation.
• Resolved values are appended directly together (e.g., byJohn Doe,john.doe@limblecmms .com,) instead of appearing on separate lines.
• The final task description does not visually match the template shown in settings.
