Overview
Customers want the ability to play .MOV video files directly within the Limble desktop web application instead of being forced to download them. While the mobile app supports inline playback of .MOV files, the desktop web experience automatically downloads these files, creating inconsistency across platforms and adding unnecessary steps for users.
Current Limitations
• .MOV files attached in Limble automatically download when accessed from the desktop web app.
• No inline playback option exists in the web interface.
• Mobile app supports .MOV playback, creating an inconsistent cross-platform experience.
• Users must leave the workflow context to open downloaded files externally.
General Example
A technician attaches a .MOV troubleshooting video to a work order. A supervisor reviewing the work order on desktop clicks the attachment expecting to preview it inline, but the file downloads instead. The supervisor must open the file locally in another application, disrupting workflow and slowing review time.
Requested Enhancements
- Enable native in-browser playback support for .MOV files within the desktop web application.
- Implement a consistent media viewer component across mobile and desktop platforms.
- Detect supported browser codecs and render playback when compatible.
- Provide graceful fallback behavior (e.g., download option) only when browser compatibility is not supported.
Business Value
• Creates a consistent user experience across mobile and desktop platforms.
• Reduces workflow interruptions and unnecessary downloads.
• Improves efficiency for supervisors and managers reviewing video attachments.
• Enhances overall usability of file attachments within work orders and asset records.
