Work Request Survey
What does everyone do for their Work Request Survey? We host ours on Jotform.com and just have 3 quick questions:
- Satisfaction -1 to 5 Stars
- Name/Work Order #- This is so we can reference the issue and respond as needed.
- Comments- A chance for them to explain why they gave their satisfaction score.
I added conditional logic that emails the admins if the score is 2 Stars or less. This allows us to quickly respond to reported issues without getting all of the 4 or 5 stars coming through our mailbox. We don't get a lot of responses (240 over the last two years) so I'm also curious if anyone has any strategies for increasing response rates.
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