The current Work Request History experience introduces friction for requesters who need to view and navigate their past submissions. Despite being logged in, users are forced through unnecessary steps and lack intuitive navigation tools, which slows down their workflow and negatively impacts the user experience.
Current Limitations
- Redundant Login Step: Logged-in users are still required to manually enter their email address to access their work request history.
- Basic Pagination: Users must click through one page at a time to browse completed tasks. There are no options to jump to the first or last page, which becomes tedious for users with a large volume of requests.
